Welcome to Nourish Healthcare

Effective Date: November 17, 2025

Nourish Healthcare ("we," "our," or "us") is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility or use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, date of birth, address, phone number, email address, emergency contacts
• Medical Information: Medical history, symptoms, diagnoses, treatment records, prescriptions, laboratory results, imaging studies
• Insurance Information: Insurance provider details, policy numbers, coverage information
• Billing Information: Payment methods, billing addresses, transaction history
• Technical Information: IP address, browser type, device information when using our online services

2. How We Use Your Information

We use your information for the following purposes:

• Providing medical treatment, diagnosis, and healthcare services
• Coordinating your care among healthcare providers
• Processing insurance claims and billing
• Scheduling appointments and sending reminders
• Communicating about your treatment and healthcare
• Improving our services and quality of care
• Complying with legal and regulatory requirements
• Conducting research and analysis (with proper consent)

3. Information Sharing and Disclosure

We maintain strict confidentiality of your information. We may share your information only in the following circumstances:

• With your explicit written consent
• With healthcare providers involved in your care
• With insurance companies for billing and claims processing
• When required by law or legal proceedings
• To prevent serious harm to you or others
• With public health authorities when necessary
• With family members or caregivers you have authorized

4. Data Security

We implement comprehensive security measures including:

• Encrypted electronic medical records systems
• Secure physical storage for paper records
• Access controls and authentication procedures
• Regular security audits and updates
• Staff training on privacy and security protocols
• HIPAA-compliant data protection practices

5. Your Rights

You have the right to:

• Access and receive copies of your medical records
• Request corrections to your information
• Request restrictions on certain uses of your information
• Receive confidential communications
• Request an accounting of disclosures
• File a complaint if you believe your privacy rights have been violated
• Revoke authorization for use of your information (except where already acted upon)

6. Data Retention

We retain your medical records for the period required by law and medical best practices, typically a minimum of 7-10 years from your last visit or as required by state and federal regulations.

7. Children's Privacy

We take special care in protecting the privacy of minors. Parents or legal guardians must provide consent for treatment and information use for patients under 18 years of age.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and in our facility.

9. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer at the contact information provided below.

Last Updated: November 17, 2025

These Terms and Conditions ("Terms") govern your use of Nourish Healthcare's services and facilities. By accessing our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By registering as a patient or using any of our healthcare services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

2. Patient Responsibilities

As a patient of Nourish Healthcare, you agree to:

• Provide accurate and complete medical history and information
• Follow the treatment plan recommended by your healthcare provider
• Keep scheduled appointments or provide reasonable notice of cancellation (minimum 24 hours)
• Treat our staff, providers, and other patients with respect and courtesy
• Pay for services rendered according to our fee schedule
• Inform us of any changes to your contact information, insurance, or medical condition
• Ask questions if you do not understand any aspect of your care
• Comply with facility rules and regulations

3. Appointment and Cancellation Policy

• Scheduling: Appointments can be scheduled by phone, online, or in person
• Confirmation: We will send appointment reminders via phone, email, or SMS
• Cancellation: Please provide at least 24 hours notice for cancellations
• No-Show Policy: Failure to attend scheduled appointments without notice may result in a no-show fee
• Late Arrivals: Arriving more than 15 minutes late may require rescheduling

4. Payment and Billing

• Payment is due at the time of service unless other arrangements have been made
• We accept cash, credit cards, debit cards, and health insurance
• Co-payments and deductibles must be paid at each visit
• You are responsible for charges not covered by your insurance
• Outstanding balances over 60 days may be sent to collections
• We will provide itemized statements upon request

5. Insurance and Third-Party Payments

• You are responsible for understanding your insurance coverage and benefits
• We will file claims on your behalf as a courtesy
• Pre-authorization for certain procedures is your responsibility
• We are not responsible for insurance claim denials
• You must notify us of any insurance changes immediately

6. Medical Records

• You have the right to access your medical records upon written request
• A reasonable fee may be charged for copying records
• Records requests are processed within 30 days as required by law
• We retain records according to legal and professional standards

7. Telemedicine Services

When using our telemedicine services:

• You must be located in a jurisdiction where our providers are licensed
• You need a reliable internet connection and appropriate device
• Virtual visits are subject to the same standards as in-person visits
• Technical issues may require rescheduling without penalty
• Telemedicine may not be appropriate for all conditions

8. Prescription Medications

• Prescriptions are provided at the discretion of your healthcare provider
• We do not prescribe controlled substances during initial virtual visits
• Prescription refills require advance notice and may require an appointment
• You are responsible for following medication instructions

9. Facility Rules

• Smoking, vaping, and alcohol consumption are prohibited on premises
• Weapons are not permitted in our facilities
• Disruptive or threatening behavior will result in termination of services
• Visitors must comply with our visitor policy
• Photography and recording are prohibited without consent

10. Limitation of Liability

While we strive to provide the highest quality care, Nourish Healthcare and its providers are not liable for:

• Outcomes that are beyond our reasonable control
• Complications arising from your failure to follow medical advice
• Issues resulting from incomplete or inaccurate information provided by you
• Delays caused by circumstances beyond our control

11. Emergency Care

If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room. Do not rely on email, patient portal messages, or appointment scheduling for emergency situations.

12. Termination of Services

We reserve the right to terminate the physician-patient relationship if:

• You fail to comply with treatment recommendations
• You exhibit disruptive, threatening, or abusive behavior
• You fail to pay for services rendered
• You repeatedly miss appointments without notice
• You engage in illegal activities on our premises

If we terminate services, we will provide written notice and arrange for continuity of care with another provider.

13. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and in our facility. Continued use of our services after changes constitutes acceptance of the new terms.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which our facility operates, without regard to conflict of law principles.

15. Contact for Questions

If you have questions about these Terms and Conditions, please contact our administrative office during regular business hours.